• We will invoice via email upon completion of the job. If invoice is not paid within 30 days, a 10% late fee will be added. An additional 10% will be added to the late fee every 15 days that the invoice is not paid.
• Invoicing is done in 30-minute increments; 30-minute minimum per CART captioner needed.
• Jobs that go over scheduled end time will be billed in 30-minute increments.
• 48-business-hour cancellation or rescheduling required in order to avoid billing; if cancellation or rescheduling is not made before 48-business-hours of the start time of the appointment, you are still responsible for payment.
• A test call is required before an appointment to ensure there are no technical difficulties. If technical difficulties arise during the session, you are still responsible for payment whether a test call was completed or not. Captioners may log off after 30 minutes if nobody has connected.
• An additional $15/30 minutes will be charged for all of the following:

• We will invoice you for each payment. If invoice is not paid within 30 days, a 10% late fee will be added. An additional 10% will be added to the late fee every 15 days that the invoice is not paid. No additional taxes.
• Free shipping via USPS Priority Mail. Other faster shipping options available at-cost.
• If you are receiving at least 10 hours per month of CART services from us, you have the following benefits available:
  • Rent-to-own: You can choose to be billed 12 monthly payments of $60. Upon completion of these payments, you own the device.
  • Additional tablets: You may request as many tablets as you need at no additional cost provided each tablet user meets the minimum 10 hours per month of CART services. Should you need to cancel services for any user currently in possession of a tablet, you may purchase that device outright or return it to avoid being charged for it.
  • Wireless plan included: Each tablet comes with unlimited minutes and up to 5GB/mo of high speed data on AT&T's network. If minimum 10 hours of CART per month is not met, you will be billed for the tablet's actual mobile usage at the rate of $0.10 per min and $0.10 per MB.

RETURNS & EXCHANGES:

• We assemble and test each unit before shipping. If a piece arrives damaged, please notify us immediately.
• At any time after four (4) months worth of payments, you may return all pieces with no further obligation.
• Monthly payments continue as long a items are not in our possession, regardless of whether they are currently being used or not.
• Returned items must be in working condition and include all accessories. You are responsible for the cost of return shipping.
• If a piece of equipment becomes damaged while in your possession, you will be invoiced for the purchase amount of that piece.

• We assemble and test each unit before shipping. If a piece arrives damaged, please notify us immediately.
• All parts come with a one (1) year limited warranty.
• If for any reason you’re not completely satisfied, simply return everything in its original condition within fourteen (14) days of receiving it and we’ll issue you a full refund less a 10% restocking fee. Returned items must be in the same condition in which they were received and include all accessories. You are responsible for the cost of return shipping. Your refund will be processed upon successful evaluation of your returned items.