An additional $5 per hour is paid for non-emergency same day work and an additional $15 per hour is paid for emergency assignments. Generally, a “no notice” assignment at a hospital emergency room, police dept., or fire dept. is considered an emergency. These types of jobs can come up at any time of the day and often come up during sleeping hours. You will be told if it is an emergency assignment at the time you are called. At the completion of an emergency assignment, please e-mail interpreters@oneinterpreting.com with the start and end time of the assignment.

Cancellations

If an assignment cancels, the interpreter will be compensated if they are given less than a 48 business hour notice. Since an IC is verbally contracted by the job, he/she will be compensated for all replacement jobs he/she accepts.

If an IC accepts a job, then later cancels and is unable to appear to interpret for the job they already accepted, the IC is responsible for finding an interpreter that holds one of our accepted certifications to replace them.

No Shows

When waiting for a deaf or hard-of-hearing client to arrive, ONE INTERPRETING requires an IC interpreter to wait 30 minutes per 1 hour of the assigned time. The contact person may release the interpreter at their discretion. The interpreter must e-mail interpreters@oneinterpreting.com upon leaving the assignment if payment in full is expected.

Extended Assignments

When an assignment runs over the scheduled time period, an interpreter may choose to stay or leave. If the decision is to leave, please do so graciously and professionally. If it is anticipated an assignment may run late, it is best to forewarn all concerned of your time restraints. If you are able to stay, please make reasonably sure the customer has authorization for the additional cost of services. Use your best judgment and check with the contact person whenever possible. It is important to call ONE Interpreting within 24 hours to report any overtime so that we can bill the customer correctly. Failure to do this may result in a rejection of overtime charges.

Failure to Appear & Late Arrivals

Interpreters are responsible for getting to all jobs on time. We strongly urge interpreters to call the contact person in advance for directions and/or map the location before hand so as to plan the best way to get there on time.
It is understandable that illnesses, emergencies and mishaps occur. When this is the case, please notify ONE INTERPRETING immediately by e-mailing interpreters@oneinterpreting.com. If you cannot fulfill a job you have already committed to do, it is YOUR responsibility to find a replacement interpreter. The replacement interpreter must hold one our accepted certifications. Please inform us when you have secured a replacement for your assignment.

Interpreters are expected to arrive fifteen minutes before all assignments. Some interpreters habitually arrive after a scheduled start time. At the least this is unprofessional and at the most, highly disruptive to all parties involved. When ONE INTERPRETING is notified that an interpreter arrived disruptively late, ONE INTERPRETING will inform the interpreter of the complaint and assess a $25 late fee to the interpreter.

If an interpreter fails to appear for an assignment, he/she will be expected to pay back the hourly rate for the duration of the missed assignment. An interpreter may provide complimentary interpreting services for a similar assignment to repay the amount lost and to restore good faith between ONE INTERPRETING and the interpreter.

Professional & Ethical Conduct

Interpreters are expected to adhere strictly to the RID Code of Professional Conduct. ONE INTERPRETING strictly enforces adherence to the Code of Professional Conduct. It is an interpreter’s responsibility to read, become familiar with, and follow the Code of Professional Conduct. ONE INTERPRETING will not use interpreters that breach any tenet of the RID Code of Professional Conduct.

Soliciting

Independent Contractors may not solicit work independently from a ONE customer within one year of last contact with that customer and with ONE INTERPRETING. Violators of this ethical trust will face litigation. Interpreters are not limited to working exclusively for ONE INTERPRETING, but requests for interpreting services from ONE hearing or deaf customers must be directed to us and channeled through our normal scheduling procedure.

Interpreters acknowledge that ONE INTERPRETING’s list of customers, procedures for doing business, financial affairs, etc. are valuable and unique assets of this business. An interpreter agrees that he/she will not, either during or after termination of service with ONE INTERPRETING, disclose any such information, or other confidential information, gained by virtue of association with ONE INTERPRETING, to any person, firm or other entity for any reason whatsoever without the permission of ONE INTERPRETING.

Teamed Assignments

During a teamed assignment the “support” interpreter is expected to remain in the room and fully attentive to the entire interpreting task. Clearly it is unprofessional to fall asleep, chew gum, eat, read, or have a cell phone or pager ring while working.

Arriving 15 minutes ahead of an assignment allows time for meeting with the deaf and hearing clients, as well as becoming acquainted with your team interpreter to plan the work strategy such as feeding preferences, alternating preference, room & seating arrangements, etc.

Dress & Grooming

ONE INTERPRETING expects interpreters to dress appropriately at all times when working for ONE INTERPRETING. As a general rule, an interpreter’s attire should be comparable to that of the moderator of the event being interpreted. Jeans, T-shirts, shorts and other casual clothes are rarely appropriate. If an assignment is in a casual setting, the interpreter will be informed at the time he/she accepts the assignment.

A VRI Interpreter must have a computer with a webcam, connected to high speed internet (download speeds of 7mbps or higher) via an ethernet cable (WIFI IS UNACCEPTABLE!), and a microphone-headset. You may find a list of quality microphone-headsets here: http://shop.skype.com/headsets/. Please understand that it is imperative that you connect to your high speed internet through a cable, not wifi. Repeated testing has shown us that wifi connections do not give the video quality necessary to complete a VRI assignment. The computer must be plugged into an electrical outlet for the entire duration of the assignment. You must be located in a room with as much natural sunlight as possible. Insufficient lighting will cause your video connection to be greatly deteriorated and you will not be able to proceed with the job. The room must have a door and a lock on the door. The door must remain locked the entire duration of the session. The background of your video picture must remain neutral and free of any clutter. We highly recommend using a contrasting color, such as dark grey or blue, as the dominant color in your background. We suggest not using white walls as your background color.

Software

You will need to download Adobe Flash (http://get.adobe.com/flashplayer) if you do not already have it installed. Most computers already have Adobe Flash installed. If you can watch a YouTube video, you already have Adobe Flash installed. Next, you need to download the Google Chrome web browser here- http://www.google.com/chrome. You will login to the ONE VRI interface using Google Chrome.

Session

You must login 5 minutes before your scheduled VRI job. This will give you plenty of time to troubleshoot any technical difficulties you may encounter. If you are unable to resolve the technical difficulties, e-mail interpreters@oneinterpreting.com or call 1-877-4MY-TERP (1-877-469-8377).

When you accept a VRI job through one, you will be given a username and password. You will login with that username and password at www.oneinterpreting.com. Once you login, click the green "START VRI SESSION" button and wait for the client to appear. Proceed to interpret the VRI session. Once the session is completed, return to the ONE MAIL tab and click the red "END VRI SESSION" button. Fill out the info and click submit. You are done! You may then close the windows and exit your session.

Teamed Assignments

During a teamed assignment the support interpreter will be visible via the group video chat. You must communicate with your team when you are ready to switch.

Arriving 5 minutes ahead of an assignment allows time for meeting with the deaf and hearing clients, as well as becoming acquainted with your team interpreter to plan the work strategy such as feeding preferences, alternating preference, room & seating arrangements, etc.

Payment

ONE INTERPRETING pays IC interpreters through Direct Pay. In order to be paid, you will need to fill out the Direct Pay Authorization information at the bottom of the registration page. Your payments will then be automatically deposited into your banking account. If you prefer to have checks mailed to your physical address, please indicate that in in your selection in the "Payment Authorization" section of the registration page.

IC interpreters are paid by the job. For medical, business, and government VRI jobs, the hourly rate is $20/half hour. Every job will pay a minimum of a half an hour. For educational, the hourly rate is $40/hour. There is a 1 hour minimum for educational jobs. There is no two hour minimum for VRI interpreting.

All overtime, time-and-a-half , or any information affecting billing must be reported to ONE INTERPRETING within 24 hours of the assignment via e-mail sent to interpreters@oneinterpreting.com.

If you login late to a job or leave early without being released by the hiring party, you will be paid accordingly.

ONE INTERPRETING makes payments to IC’s on the 15th and 30th of every month, thirty days after a job has been completed. In the event one of these days falls on a weekend or holiday, paychecks will be mailed on the closest business day (before or after) to the holiday or weekend.

Hourly Rate

Currently, ONE INTERPRETING pays $20/half hour for medical, government, or business VRI jobs. ONE INTERPRETING pays $40/hour for educational jobs. We only use nationally certified interpreters.

In the event that an IC interpreter finds himself or herself performing an assignment that typically requires two interpreters, the ONE INTERPRETING office may give the IC interpreter the option to bill at time-and-a-half for interpreting the full length of the job alone. This must be reported to ONE Interpreting office immediately either by phone or e-mail (interpreters@oneinterpreting.com). Depending on the situation, the office may ask if the IC feels comfortable doing the job alone. It will then be the IC's choice whether or not to continue to interpret the entire length of the assignment alone for time-and-a-half pay.

Below you will find the ONE INTERPRETING VRI interpreting pay scale:

ONE VRI PAY SCALE

* Accepted Certifications: RID CI, RID CT, RID SC:L, NAD IV, NAD V, NIC, NIC Advanced, NIC Master, OTC, CDI
* Accepted Degrees: Bachelors, Masters, PhD
* Accepted Experience: If your accepted certification was received over 10 years ago


ONE INTERPRETING'S VRI base pay is $20/half hour for medical, government, or business jobs. The base pay for educational jobs is $40/hour. We offer a $.50/hour increase for additional certifications, degrees, and having 10+ years working as a professional interpreter. We view NIC certifications as a tiered series. For example, NIC Advanced will be treated as obtaining 2 certifications- NIC and NIC Advanced, and thus would be given a $1 increase. NIC Master will be treated as obtaining 3 certifications- NIC, NIC Advanced, and NIC Master and would be given a $1.50 increase.

Cancellations

If an assignment cancels, the interpreter will be compensated if they are given less than a 48 business hour notice. Since an IC is verbally contracted by the job, he/she will be compensated for all replacement jobs he/she accepts.

If an IC accepts a job, then later cancels and is unable to interpret for the VRI job they already accepted, they must inform us by emailing interpreters@oneinterpreting.com.

No Shows

When waiting for a customer to login, ONE INTERPRETING requires an IC interpreter to wait for 30 minutes before logging off. Before logging off, the interpreter should send an instant message stating that they will be logging off. An IC should never stay logged in past the initial 30 minutes if no activity has occurred. The interpreter must e-mail interpreters@oneinterpreting.com upon leaving the assignment if payment in full is expected.

Extended Assignments

When an assignment runs over the scheduled time period, an interpreter may choose to stay or leave. If the decision is to leave, please do so graciously and professionally. If it is anticipated an assignment may run late, it is best to forewarn all concerned of your time restraints. If you are able to stay, please make reasonably sure the customer has authorization for the additional cost of services. Use your best judgment and check with the contact person whenever possible. It is important to call ONE Interpreting within 24 hours to report any overtime so that we can bill the customer correctly. Failure to do this may result in a rejection of overtime charges.

Failure to Appear & Late Arrivals

Interpreters are responsible for logging to all jobs on time. We strongly urge interpreters to call the contact person in advance for directions and/or map the location before hand so as to plan the best way to get there on time.
It is understandable that illnesses, emergencies and mishaps occur. When this is the case, please notify ONE INTERPRETING immediately by e-mailing interpreters@oneinterpreting.com so we can attempt to locate a replacement for you. Please inform us if you have secured a replacement for your assignment.

Interpreters are expected to login fifteen minutes before all assignments. Some interpreters habitually login after a scheduled start time. At the least this is unprofessional and at the most, highly disruptive to all parties involved. When ONE INTERPRETING is notified that an interpreter arrived disruptively late, ONE INTERPRETING will remove the interpreter from the VRI database and will not be eligible to receive any future VRI jobs.

If an interpreter fails to appear for an assignment, he/she will be expected to provide complimentary interpreting services for a similar assignment to restore good faith between ONE INTERPRETING and the interpreter.

Professional & Ethical Conduct

Interpreters are expected to adhere strictly to the RID Code of Professional Conduct. ONE INTERPRETING strictly enforces adherence to the Code of Professional Conduct. It is an interpreter’s responsibility to read, become familiar with, and follow the Code of Professional Conduct. ONE INTERPRETING will not use interpreters that breach any tenet of the RID Code of Professional Conduct.

Soliciting & Contacting Customers

Independent Contractors may not make contact with or solicit work independently from a ONE VRI customer ever. Violators of this ethical trust will face litigation. Interpreters are not limited to working exclusively for ONE INTERPRETING, but requests for interpreting services from ONE hearing or deaf customers must be directed to us and channeled through our normal scheduling procedure.

Interpreters acknowledge that ONE INTERPRETING’s list of customers, procedures for doing business, financial affairs, etc. are valuable and unique assets of this business. An interpreter agrees that he/she will not, either during or after termination of service with ONE INTERPRETING, disclose any such information, or other confidential information, gained by virtue of association with ONE INTERPRETING, to any person, firm or other entity for any reason whatsoever without the permission of ONE INTERPRETING.

Dress & Grooming

ONE INTERPRETING expects interpreters to dress appropriately at all times when working for ONE INTERPRETING. As a general rule, an interpreter’s attire should be comparable to that of the moderator of the event being interpreted. Most of the time, an interpreter is only visible from the waist up. Thus, it is important to dress appropriately from the waist up. However, Jeans, shorts and other casual attire below the waist may be worn. If an assignment is in a casual setting, the interpreter will be informed at the time he/she accepts the assignment.

Thank you!

ONE INTERPRETING values our interpreters to the highest degree. Without you, the interpreter, the services we offer wouldn’t exist. Thank you for choosing to work for ONE INTERPRETING and welcome to our team! Please do not hesitate to contact us with any issues, concerns, or questions at interpreters@oneinterpreting.com